Refund policy

60-Day Money-Back Guarantee

At Avello, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 60-Day Money-Back Guarantee under the terms outlined below.

Return Requirements:

- Item must be in original condition
- Unworn/unused with all original tags attached
- Original packaging included
- Valid proof of purchase
- Items must not be soiled, altered, or washed

How to Start Your Return

1. Email us at support@shopavello.com with:

- Your order number
- The items you wish to return
- Reason for return

2. Our team will respond within 24 hours with return instructions

3. Once approved, you'll receive a return shipping label

4. Package your return securely using original packaging

Refund Process

Once we receive your return:

- Quality check completed within 48 hours
- Refund processed to original payment method within 3-5 business days
- Bank processing time: 5-10 additional business days
- Confirmation email sent once refund is issued

Refund Includes:

- Full product price
- Original shipping cost (if return due to our error)
- Return shipping costs (if return due to our error)

Damaged or Incorrect Items

Found an issue? We're here to help:

- Inspect all items immediately upon delivery
- Document any damage with photos
- Contact support@shopavello.com within 48 hours of delivery
- Include order number and detailed description of the issue

We'll expedite replacement items or process immediate refunds for damaged/incorrect merchandise.

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned:

- Used or worn items
- Products without original tags
- Items marked as "Final Sale"
- Custom or personalized orders
- Intimates and swimwear
- Face masks and personal care items

Subscriptions

If your order includes a subscription, it is the customer’s responsibility to manage or cancel the subscription within the 60-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.
Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 60-day window at support@shopavello.com so we can assist you accordingly. 

- Email: support@shopavello.com
- Response Time: Within 24 hours
- Business Hours: Monday-Friday, 9am-5pm EST