Shipping policy
At Avello, we work to process and ship all orders as efficiently and reliably as possible. Please review the information below regarding our shipping practices.
Processing & Delivery Times
Order Processing
- Orders are processed Monday through Friday (excluding holidays)
- Standard processing time: 1-2 business days
- During high-volume periods, processing may extend up to 5 business days
- You will receive a notification once your order ships
Estimated Delivery Times:
- USA and Canada: 7-10 business days
- Europe & UK: 7-12 business days
- Australia, NZ & Oceania: 7-12 business days
- Latin America: 7-12 business days
Please Note. Actual delivery times may vary based on:
- Local courier services
- Flight availability
- Weather conditions
- Customs processing
- Other external factors
Order Tracking
- Tracking numbers are provided via email upon shipping
- Please allow 2-5 business days for tracking information to become active
- For tracking assistance, contact support@shopavello.com
Shipping Location & Fulfillment
To ensure efficient delivery times and cost-effective shipping, orders may be fulfilled from various warehouse locations. This allows us to optimize delivery times for our customers worldwide.
Customs & Import Duties
- International orders may be subject to customs fees or import duties
- These charges are the responsibility of the customer
- Fees are determined by your local customs authorities
- We recommend checking with local authorities about potential import charges before ordering
Address Accuracy
- Customers are responsible for providing correct shipping information
- Address changes cannot be made after order placement
- Avello is not liable for delays or losses due to incorrect addresses
- If we make an error, we will send a replacement at no additional cost
Lost or Stolen Packages
- Packages are considered lost if tracking shows no updates for 15 days
- Contact support@shopavello.com to process a replacement for lost packages
- Claims must be filed within 30 days of estimated delivery date
Delivered but Missing Packages
If your tracking shows delivery but you haven't received your package:
1. Check around your property and with neighbors
2. Wait 1-2 business days for possible redelivery
3. File a claim with your local post office
4. Contact us at support@shopavello.com with the claim details for further assistance
Customer Support
- Hours: 9 AM - 5 PM EST (Monday - Friday)
- Email: 📧 support@shopavello.com
- Response time: within 1 business days
Policy Updates:
We reserve the right to modify this shipping policy at any time. The current version will always be available on our website.
By placing an order with Avello, you acknowledge and agree to all terms outlined in this shipping policy.